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ABOUT THE BLUE MOUNTAINS

Abstract
The Value Office

• Why invest in tools to begin with?
• Are you getting what you paid for?
• Introducing the Value Improvement Program
• Discover/Plan/ Implement/ Measure.

Biography
John Attard has worked in the IT Industry for the past 15 years. In this time John has gained extensive experience in both the business and technical sides of systems development focussing mainly in the financial sector.

After getting his start in Melbourne in mainframe Development, John worked for 4 years in the UK before moving to the States and working for a further 4 years on a variety of platforms before returning to Melbourne.

John has been working for Compuware for the past 2 1/2 years initially as the technical representative for mainframe solutions. John continues to work in this capacity and has recently accepted a new position as Value office Account representative for the Australia Pacific and Japan region.

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Abstract
To be advised

Biography
To be advised

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Abstract
Partnering to Provide Testing Solutions
Like many successful companies world over Satyam also has its own way of working and crating value as it captures business opportunities. The act of value creation is a transformation that influences the environment to bring about a change desired by the stakeholder. An Alliance Relationship is a partnership between Satyam and an independent company that involves ongoing resource contributions from each partner to create joint value or yield a repeatable solution or benefit.

Alliance relationships provide many benefits to the involved stakeholders such as decreased costs, extending market reach, increased credibility with customers shorter delivery times, assurance of continued support and much more.

Biography
Vineet is the Alliance Manager for Compuware. He is with Satyam Computers, Hyderabad, India, for over six years now. Vineet is Metallurgical Engineer with a post graduation in Business Management from a premier Business School in India.

He started his career with Tata Steel, India, and has had stints in a myriad of functions like Quality Assurance of products, Total Quality Management, Quality consulting, Marketing and Sales of industrial products and Leadership training and facilitation.

Vineet has received formal training on Six Sigma black belt, eSCM model for best practices in BPO industry, ITIL, CMMI, ISO9000, QS9000 and possesses certifications in ISO9000 Lead Auditor, assessment of Business Excellence Model, Executive coaching and Facilitation.

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Abstract
End to End Service Delivery Management
Achieving end to end service delivery management is the goal of many customers and service providers, the principal issue is that no one vendor truly provides a total end to end solution. Compuware’s Vantage suite is a best on class solution for Systems & Application Management, End user experience, and Application & Network Traffic analysis, which can compliment other industry leading technologies, for example EMC’s SMARTS.

EMC SMARTS is a product which models and maps network topologies, including physical connectivity, IP, MPLS, BGP, Optical, storage and VOIP topologies to name a few. Overlayed on this is automated root cause analysis through Codebook correlation and Service and Business impact modelling which relies on systems, application and end user experience monitoring delivered by partner application.

Together Vantage and SMARTS provide industry leading end-to-end management of Applications, Servers, Network infrastructure, Business & Service Impact and User Experience with automated root cause analysis in a single tightly integrated solution.

InTotality’s paper will detail the practices involved in integrating Compuware with other systems using EMC Smarts as an example and detailing the benefits of Service and Business impact Modelling with Compuware Vantage as a primary source of instrumentation for service delivery, application health and customer experience monitoring.

Biography
Stephen has over 22 years of IT experience and is recognised worldwide as a leading expert on IT Management technologies having been invited to participate on several vendor advisory boards. His current position is as the Managing Director and CTO of InTotality, which he founded in August 2002. InTotality specialises in the design, development and deployment of IT management solutions independent of product sales.

Prior to this role Stephen was a joint founder (1998), Director and Chief Technical Officer of Kinetica Pty Limited, an Australian company specialising in the design, sales and implementation of enterprise grade IT management.

Stephen has extensive IT Experience, not only in IT Management technology, but also in Networking, Systems, Applications, Security and IT infrastructure design. Previous experience includes seven years at Cabletron systems as the senior hardware and software engineer in Australia & New Zealand and Product Manager of IT Management systems for Asia Pacific. Prior to this Stephen worked for a Canberra based integrator and the Australian Defence Force.

Over the last 13 years Stephen has designed IT management solutions for many of Australia’s largest organisations including Workcover Queensland, EDS, NTL, Defence, Coles Myer, National Australian Bank, West Farmers, Woodside and many others.

Stephen has designed solutions and addressed conferences throughout Asia including Indonesia, Singapore, Malaysia, Taiwan, Philippines, Hong Kong and Japan, as well as attended numerous executive briefings throughout the USA and Europe.

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Abstract
To be advised

Biography
Ton Blankers is Product Manager for Compuware Uniface. Blankers has worked for Compuware for over 15 years in a variety of senior technical and commercially-focused roles. Based in the worldwide development and integration center in Amsterdam, the Netherlands, Blankers is responsible for the technical and commercial direction of Compuware Uniface. Prior to joining Compuware, he worked as a Software Engineering Consultant for HP. Blankers holds a computer science degree from University Amsterdam.

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Abstract
Achieving Business-Driven Service Delivery with Vantage
For more than 40 years, organizations have been talking about aligning IT with the business. As the dependence of business upon IT services has skyrocketed over recent years, along with the costs of providing those services, it is more important than ever to manage the IT services in context of the value that they deliver to the organization. Compuware Vantage is an IT Service Management solution that addresses this need with Business-Driven Service Delivery.

At the heart of Business-Driven Service Delivery are three elements that help IT teams know how effectively their work supports the needs of the business, and which helps restore order when service delivery is ineffective:

• Business Service Management (BSM) delivers real-time business-focused views of service delivery to convey the impact of IT services on business operations.
• End-User Experience monitoring puts the measurement of IT service delivery in context of the customer that benefits from the service and helps to assess the scope of performance problems when they do occur.
• Application Analytics provide detailed insight into application performance that helps pinpoint the cause of poor performance, whether in the client, the network, the servers, or in the application design.

This combination of BSM, end-user experience monitoring, and application analytics is a powerful solution for aligning IT with the business, so where do you start? This presentation will help you consider which of these capabilities makes the best starting point for your organization and the best strategy for achieving business-driven IT service delivery for you most mission-critical business services.

Biography
To be advised

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Abstract
Industrialised Testing
Industrialisation and commoditisation of society and economies is a fact of life that all organisations deal with on a daily basis as it drives expectations for higher value offerings at a reduced cost. These factors continue to have significant implications on the delivery of ICT services within organisations. ICT as an industry has yet to truly embrace the concept of industrialising our processes and offerings in order to liberate investment for driving market differentiation. This session will discuss some of the market drivers for industrialisation, how this relates to ICT and in particular how industrialisation can be brought to bear in the Quality Assurance space.

Biography
John has 20 years IT experience in all areas of software development and currently heads up the Architecture Practice across Australia New Zealand for Fujitsu. He has significant experience in the design and development of object oriented based solutions, in which he has undertaken assignments ranging from architetcure, project management, technical consulting, product implementation and software development. More recently John has been using his experience as a Solutions Director within the Enterprise & Application Services group.

John has worked extensively with many organizations in the role as mentor to Project Managers, Architects and Developers. John has worked extensively with utility and large asset rich organisations from Telstra through to energy and federal organisations. John has experience in the development and implementation of Asset Management, SCADA and GIS solutions in support of the management of coporate assets

John worked with such diverse organizations as Defence Science & Technology Organisation, ASIO, RACV, ATO, Telstra, Commonwealth Bank Treasury and more recently IP Australia.

John is an active advocate of new techonolgies and has been involved in the identification, evaluation and promotion of new methods, techniques and software within the Fujitsu architecture community.

In addition to his extensive technical background John has worked in various industry sectors from local/federal government, defence, telecommunications, energy and utilities, through to oil and manufacturing industries.

With his sound commercial delivery and technical skills, John is able to work closely with clients to deliver relevant business solutions with the best of current technology.

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Abstract
To be advised

Biography
Pawel Brzoska has worked in the IT Industry for the past 11 years. In this time he has gained extensive experience in both the business and technical aspects of systems development, design and implementations focusing mainly on passive end user experience monitoring.

Pawel joined Compuware two years ago through the acquisition of the Adlex Corp, an industry leader in end user experience monitoring and inventor of the EUE technology offered today by Compuware.

Pawel has held a variety of roles from Field Engineer, Technical Support Director to EMEA Sales Engineering Director. Pawel has many years of successful experience with the Agentless Monitoring solutions helping the world’s largest organizations to ensure mission critical systems operate at peak performance.

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Abstract
To be advised

Biography
To be advised

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Abstract
Inspiring Possibility
Practical creative tools and behaviours to help you make ideas happen Raising enthusiasm and awareness around creativity and innovation. ?What If! share their learnings on creativity, creative behaviour and creative state in an interactive, energy packed session.

Biography
Before joining ?What If! Simon was Director of Learning and Corporate Programs at Social Ventures Australia, advising innovative high impact high growth nonprofits. Prior to that, he was a General Partner with venture capital firm, TiNSHED, a business manager with ninemsn and a solicitor.

Simon has been involved in innovation capability projects with Westpac, Merck, Sharpe & Dhome, IAG and was involved in presenting an interactive and energizing session for the Australian Pacific Professional Services Marketing Association with Bianca.

Outside ?What If! he spends his time looking after his 5yr old, Roy, singing love songs and looking after the good citizens of Manly as a local Councillor.

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Abstract
To be advised

Biography
Michael has over 20 years experience working in the IT industry in a variety of roles across various IT sites around the world. He began his career in the Main Frame as a Developer, Technical Analyst and later DBA. Michael has been involved with Y2K, Data Warehouse and ERP application implementations. He joined Compuware 3 years ago and has been working in the area of IT Governance and Project Portfolio Management with Changepoint, Compuware’s solution in this area.

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Abstract
Using NV and AV to fault find problems on networks - a user perspective
To be advised

Biography
To be advised

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Abstract Partner Progam
Market Success
Compuware’s Partner Business Development program enters its fourth year with a strong history of success for both our partners and Compuware. This presentation will review the program and it’s evolution by highlighting the content of the past three Global Partner Summits. It will alert you to the array of solutions and support provided to Compuware partners and will lay out our current strategy for going to market together.

Biography
Bob Donald is Vice President, Partner Business Development, for Compuware’s North American and Asia Pacific Regions. Bob and his team of partner managers bring solutions for Application Development Management , IT Service Management and IT Portfolio Management to market through Compuware’s extensive network of consultants, systems integrators and business process outsourcers.

Prior to joining Compuware in 2001 Bob was responsible for business development and delivery of systems integration, development, testing and EAI solutions at Context Integration, a New England based e-Business solutions company. Before that Bob was Assistant Vice President at NCR Corporation, where he spent 14 years with responsibilities ranging from Financial Services to Teradata Warehouse solutions.

Bob graduated Magna Cum Laude from Montclair State University, Upper Montclair, New Jersey and holds a Masters of Business Administration in Information Systems from the New York University Stern School of Business.

Bob and his wife Marjorie are the proud parents of 7-year-old triplets: Bobby, Melissa and Philip.

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Abstract
How Compuware's Professional Services helps customers like you.
To deliver on the enormous productivity benefits of IT in an environment with increasing complexity can be daunting. Particularly when the business expectations and IT capacity and/or capability don't align. Simply out-sourcing the problem doesn't mean it goes away. After all: "If your not part of the solution, your part of the problem..." Working together with our customers, Compuware's Professional Services organisation understands the value of collaboration and the right combination of people, processes and products. The introduction of any new process or methodology must include and respect those existing methods, processes and cultures which already deliver value to an organisation.

In this presentation we will:

• Discuss how we work with organisations like yours
• Show through examples the breadth of services offered...
• Look at how process improvement can assist you realise that productivity benefit.

Biography
Florence Douyere is the Professional Services Director for Compuware Asia-Pacific, where she is responsible for all professional service activities in Australia and New Zealand. Florence joined Compuware Asia Pacific from Avnet Australia – one of the world’s largest multi-vendor resellers – where she played a key role in the company’s Australian launch. There she was responsible for developing Avnet Australia’s new business strategy, sales and services methodology and marketing activities to develop and support Avnet’s brand.

Although qualified as a thermal engineer, Florence has worked the last 17 years of her career in the ICT industry focusing on professional services, sales and management roles. Born and raised in France, Florence began her career as a channel account manager for Digital Equipment in France before moving to Australia to lead its business development strategy in Australia and New Zealand.

Florence brings a complete understanding of all aspects of the ICT business to her role as Professional Services Director including accreditation with many leading hardware and software companies. Florence holds a Bachelor of Thermal Engineering, Economy, Energy, and Environment Option from the National Institute of Applied Science in France. She is also fluent in French and Spanish.

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Abstract
Treading the fine line
IT Departments are becoming more sophisticated while at the same time Business stakeholders not only want more accountability but expect better service with fewer resources. This means that over delivery is just as bad as under delivery. It is important to reduce the cost of over delivering non-critical service, maintain the link between the business and operations and improve the ability to hit business goals exactly.

While not all organizations have SLAs, there are nearly always some kind of targets that can be used to determine acceptable performance – and although business may say that they want the best possible quality, it is rarely at any price.

This presentation explores how every operational decision must be taken with both business impact and SLA impact in mind; that over delivery can be just as bad as under delivery; and that the integration of Business Impact and Service level Management with day to day operations drives maximum profitability.

Biography
Bryce Dunn, Product Manager for Business Service Management and Service Level Management solutions at Compuware has been working in IT Service Management for over 10 years with experience in sales and marketing, field implementation, and product management.

Bryce has also published articles and white papers on IT Service Management industry trends and best practices. In his current role, Bryce brings his market and customer driven approach to ensure that current and future customers have the best solutions for their changing business needs.

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Abstract
Cisco Network Based Application Acceleration and Performance Management
There are a number of different technologies used in Cisco product to accelerate application traffic. All of these use some combination of information caching, data manipulation and protocol enhancement to speed application data to a remote user. However, when using performance measurement and management tools there can be interactions that are not obvious.

This session will look at how Cisco application acceleration technologies work, how they will impact applications, and how to properly measure performance in conjunction with network based acceleration.

Biography
Brad Engstrom currently works for Cisco in the Australian Advanced Technologies and New Markets group as a business development lead for Data Centres. He has worked in the field of IP communications for over 20 years in the US, Europe and Australia focusing on IP networks and security. The past eight years have been in Australia as a Consulting Systems Engineer at Cisco. Brad has achieved CCIE, JNCIS-FWV, and CISSP certifications and has a Masters degree in Computer Science from the University of California.

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Abstract
Delivering "Fit-for-Purpose" Applications
Businesses are increasingly reliant on IT systems for the support of critical business processes. To improve profitability, satisfy customers and extend their market reach, businesses require IT to rapidly deliver capabilities in line with business needs. Yet, IT regularly struggles to meet the demands of the business. Traditional methods of managing application delivery focus on meeting delivery dates, budgets and minimising defects.

Unfortunately, little emphasis is placed on ensuring the application is "Fit-for-purpose"... resulting in:

• Delivery teams not effectively capturing the intent of the business
• Delivery teams struggling to propagate business intent through all aspects of the delivery process
• Delivery management having limited ability to measure and manage the delivery process based on the business intent As a result, IT has limited credibility with the business and is not viewed as a strategic business partner. By aligning all application delivery activities with business goals, Compuware's Optimal Delivery Management solution (ODM) allows IT to deliver business value more accurately with higher levels of customer satisfaction.

In this presentation we will:

• Discuss why delivery executives need visibility into the status of ongoing projects at all stages of the process.
• Show how delivery executives can quickly drill down from a problem to get the information they need to prevent and resolve issues.
• Look at how business aligned, technical metrics can quickly show if your application is ready to deploy.

Biography
Jeff Findlay has over 20 years' experience as an information technology professional. He specifically worked in the development of architectural software focusing on 3-D modelling. He joined Compuware eight years ago and has held a number of different positions in the areas of application development, software testing and development process improvement. Recently, he was appointed regional champion for Compuware's Requirements Management solution - Optimal Trace.

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Abstract
Value Governance applied to IT
For more than 30 years corporate decision makers have believed that the trillions of dollars spent on IT yields no return. Paradoxically, this has been accompanied by an annual increase in that expenditure and a conviction that it is a necessary evil. No other part of an organisation would get away with that kind of result. The good news is we no longer have to. Martin’s presentation looks at the Problem, Solution and Doing of Value Governance, with a focus on the Val IT framework which has revitalised the debate on the need for governance.

His presentation will cover:

• how the principles that govern the realisation of value organisationally apply equally to IT;
• why being confident in the reliability of our delivery capability is no longer good enough; and
• how the emerging ValIT framework complements CObIT to help organisations connect IT expenditure with the business results it should bring.

Biography
Martin leads Fujitsu Consulting’s Australian and New Zealand Enterprise Value Management (EVM) competency. Focussing on value governance, EVM incorporates Strategic Governance, Portfolio Management, Benefits Realisation and Program Management. Martin works with executives in the private and public sectors to support their organisations make the right choices when it comes to capital investment: including investing in information technology enabled business change.

His approach has been to help his clients recognise that organisational value is derived from the cumulative effect of the choices they make when deciding where to allocate scarce resources. His success has stemmed from his ability quickly to situate the key elements of strategic governance in any organisation’s context: Is this the right thing to do? Will it be done the right way? Will it be done well? Will we get the benefits? Martin’s clients have included major US organisations, prominent Australian private sector organisations, the Australian Government and many State Government agencies in Victoria, South Australia, New South Wales, Western Australia and Tasmania.

Martin is based in Melbourne and is part of the team of Fujitsu professionals contributing to the thinking behind ValIT.

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Abstract
Data Management - Why you need it for effective Testing?
One of the many challenges facing organisations today, of which CBA is no exception, is how to provide “Realistic Data” for Testing purposes.

The Provision of Data and the Management thereof has become a hot topic within most Organisations. Many organisations are reluctant to make a significant investment in testing, allocating the money to other areas. Clearly, quality improvements carry a cost. However, without a commitment to quality assurance, the business consequences could be significant. Time to Market delays are of critical importance to an Organisation - Successful Data Management is the key to ensuring the greater Testing Community is allowed to do what they do best - …"Test".

Biography
Deo Guerreiro is an experienced IT Professional with over 20 years in the industry. In this time Deo has gained extensive experience in both the operational & technical side of IT along with supporting key Production & Testing groups in large Mainframe based organisations within the financial sector.

Deo has contributed Professional Services for key corporations such as IBM; CitiBank; Westpac; St George; American Express; Australian Government (Dept of Social Security); Reserve Bank of Australia & now CBA

Deo has been with CBA for 2 years as the Manager, Mainframe Configuration & Data Management Team ensuring the greater Testing Community at CBA benefits from the development of infrastructure & tools capabilities & processes to bring about stability, flexibility & core efficiencies.

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Abstract
To be advised

Biography
Mike Hicks is currently the Principal Consultant for Advanced Networking at Compuware. With a long career providing support to complex corporate networks throughout, Europe, North America, Asia and Australia, including the Ford Motor Company, Cisco, Singapore Airlines, ANZ Bank, Telstra and the European Space agency. Mike works closely with many infrastructure vendors in the area of Application profiling, optimisation and management.

Mike is also the author of Managing Distributed Applications: Trouble shooting in a heterogeneous environment (Prentice Hall 2000) and Optimising Applications on Cisco Networks (Cisco Press 2004); as well as several white papers on the subject of Application delivery and optimisation.

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Abstract
Governance for Fun and Profit

What is it?

• Is Governance what we called Good Management in the old days.

Why do we hear so much about it today?

• Enron et al Reaction and statutory force aka SOX
• Revenue Opportunities for Services and Software marketing
• Risk Mitigation: Avoiding getting our backsides in a sling.

How can we use it to our advantage?

• Opportunities for better process for better management and profit.
• Executive motivator : driven as much or more by the CEO than the board

Enabling Good Governance with Software Solutions

• Connecting Islands of Data and Functionality
• Leveraging Process Automation
• Improving Visibility of process and outcomes

Keys to Success

• Same solution different success: Why?
• The need for a Strong Executive Sponsor with Singular and unremitting commitment to improvement
• Experienced Project Management
• Effective Change Management
• Early Quick Wins: It’s easier to steer when you’re moving.

Biography
Will Holmes à Court has nearly 30 years of management experience gained in technology, finance and accounting. He is the Managing Director of Procuity a company formed to assist forward thinking Finance and IT executives drive additional value from their operations by simplifying process to reduce cost, improve revenue and enhance the performance of their people. He is also involved in a number of other organisations including iTrainer, a provider of internet delivered fitness services and SPF the provider of Calumo, a sophisticated OLAP reporting and planning tool based on Microsoft Analysis Services.

In 2003 he established the Australian presence of Changepoint a leading provider of internet based professional service and IT Governance solutions. Prior to that he was the Asia Pacific Regional Manager of Concur a leading global Business Process Automation solutions provider. These solutions, particularly in expense automation, focused on the process improvement needs of middle to large companies. During this time he established the Australian and Asian presence and acquired a significant client base throughout the region from Hong Kong, Singapore and Sydney.

He also spent a number of years in professional services with Ernst & Young, serving as Finance Director and Director of Business Systems and Planning. Previously he served in senior finance positions in the insurance and superannuation industries and also with IBM in banking systems consulting and in finance and planning. Mr. Holmes à Court has a Bachelor of Engineering Degree from Sydney University; a Bachelor of Economics in Accounting and Post Graduate programmes in Computer Science and Professional Accounting at Macquarie University. He is a Fellow of the Australian CPAs (FCPA). He also serves in several honorary positions including Treasurer of the National Trust of Australia (NSW) www.nsw.nationaltrust.org.au an organisation formed to protect the natural, cultural and built heritage of Australia.

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Abstract
To be advised

Biography
Gary has over 25 years of technical expertise in network and application performance, with consulting, management, end-user and teaching experience. Gary has authored numerous technical papers and speaks frequently on performance topics, and is co-inventor of key ApplicationVantage capabilities, including Active Latency Detection and the Transaction Expert.

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Abstract
Test Factory: An Industrialized Approach to Application Testing
For nearly two decades test automation technology and test automation methodologies have been available to help insure the quality of applications. Yet analysts from Gartner to Forrester will attest that application quality has not improved; even after millions of dollars have been spent for tools, methodologies and training. What can a company do to continuously improve quality?

Application software testing is also undeniably an enticing opportunity for outsourcing. It is financially compelling and can lead to higher quality applications tested by experts in the quality assurance space. These very attributes have lead to a “boom” in the market; increasing competition and straining outsourcer’s ability to recruit and retain experienced delivery resources. Competitive pressures bring rising costs, increased delivery challenges to do more with less, and eroding profits. In the mean time clients expect higher quality services and better communication of progress and results.

The Test Factory Approach addresses these challenges faced by end user companies and the outsourced service providers they may employ through a model that:
• Standardizes the testing infrastructure,
• Automates demand and resource management,
• Monitors governance and execution, controls technology costs,
• Provides a foundation for developing differentiated testing services offerings or building an internal QA capability that delivers high quality results.

This presentation will:
• Discuss the evolving role of the IT shop in a flat, multi-sourced world;
• Examine the trends and challenges in the testing marketplace;
• Describe the test factory approach, architecture and operations;
• Provide guidance on choosing an outsourced testing service provider;
• Highlight methods to ensure your business intent becomes reality in the applications you deploy.

Biography
Dave Kapelanski has more than 25 years of experience with I.T. Project Management, Application Development and Quality Assurance initiatives. His experience extends across mainframe, distributed, and web environments. During his career, Dave’s involvement has focused within the financial and manufacturing sectors focusing uniquely on a variety of applications that adopted emerging technologies.

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Abstract
Compuware Mainframe Evolution
Compuware has always been driven by the desire to help our customers quickly and efficiently resolve their challenges within the application lifecycle. Our software has increased the productivity of IT professionals and practitioners, all over the world. The focus and attention to our customers’ needs has led Compuware to many new solutions that further broaden the value we provide. The benefits of these solutions now extend to IT managers and executives as well. As the market leader, Compuware continues to innovate and transform as the needs of our customers change. Our goal is, and will remain, to develop timely resolutions to our customers’ ever-changing challenges.

This presentation will concentrate on how Compuware is addressing today’s most common business-driven IT challenges. It includes Compuware’s evolution through product innovation; its Value-Add programs; and its client driven solutions.

Biography
John Keogh is the Global Sales Director for Compuware’s Fault Management, Application Performance Management product lines, as well as the Application MIPS Management solution. John works closely with Compuware’s customers and field representatives. John’s focus has been on understanding customers’ emerging challenges and innovating solutions that help efficiently resolve them. John travels internationally meeting with many of the world’s largest companies. As a result, he has garnered extensive knowledge and keen understanding of their common business goals and objectives. His key role enables transformation of feedback into unique client driven solutions, which he then delivers back to the field. John’s corporate appointment to Global Sales Director followed diverse roles as Enterprise Account Manager for key accounts in Chicago and as a sales specialist for Compuware’s mainframe products Strobe, Xpediter and Abend-Aid.

Prior to joining Compuware in 2000, John was an IBM certified sales executive working for an IBM Premier Business Partner. His key role was new business development and delivery of IBM Mid-Range Systems (AS/400’s). John’s 20-year career has been dedicated to sales and sales management.

John and his wife Jill live just outside of Chicago, IL and have two children Kelly (16) and Michael (14).

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Abstract
Good Management Equals Good Governance
The fall-out of US legislation has impacted the Australian ICT market with many vendors promoting products that deliver to C level management, improved governance capacity. What benefits can be realised by implementing PPM tools such as Compuware's Changepoint and what impact does it have on businesses already operating at an effective level.

Biography
Phillip joined the ACT's utilities provider, ActewAGL in September 2000. With a background in financial management and systems integration, he has overseen several large technology implementations to enhance the IT platforms necessary for the delivery of electricity, gas, water and internet services. These include the introduction of a SAN, adoption of virtual server and blade technologies, the expansion of the mobile communications network and driving the evolution of the internal IT shop into a profitable commercial venture.

In March 2007, after concluding an extensive evaluation process, Phillip selected Compuware's Changepoint software to manage the range of investment programs and projects in his portfolio. He has a vision of this business tool becoming a single repository for the critical information required to assess, deliver and control ActewAGL's strategic ICT initiatives.

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Brett’s experience has been in government, private and public companies and personal consulting in customer and solution provider roles.

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Abstract
The closing session will summarise other presentations given throughout the 2007 Compuware User Conference.

Biography
Craig Little is the Vice President of Compuware’s sales operations for ANZ and Japan. He joined Compuware in 1998, as a Contracts and Accounts Manager, before moving into the Mainframe Business Solutions division of Compuware for Asia Pacific. Craig understands how Compuware’s 33 years experience supports customers critical business applications and how we can further assist in meeting today’s specific business requirements in delivering applications; with the highest quality, time to market and cost reduction.

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Abstract
Value Governance applied to IT
For more than 30 years corporate decision makers have believed that the trillions of dollars spent on IT yields no return. Paradoxically, this has been accompanied by an annual increase in that expenditure and a conviction that it is a necessary evil. No other part of an organisation would get away with that kind of result.

The good news is we no longer have to.

Jame’s presentation looks at the Problem, Solution and Doing of Value Governance, with a focus on the Val IT framework which has revitalised the debate on the need for governance.

His presentation will cover:
• how the principles that govern the realisation of value organisationally apply equally to IT;
• why being confident in the reliability of our delivery capability is no longer good enough; and
• How the emerging ValIT framework complements CObIT to help organisations connect IT expenditure with the business results it should bring.

Biography
James Morrison is a Principal with over 25 years experience in business change delivery across a variety of industry sectors. James has been with Fujitsu for 17 years, with management consulting experience working in Europe, North America and Australia.
His focus is on Business Strategy, Value Management, Business Benefits Realisation, Change Management Delivery, Communications Strategy and Delivery, Architecture, and Team Building with leading international firms. He is a team player with strong communication skills, who has worked with all levels of management in the private sector.
James has a broad background in Value Management, Governance and Benefits Realisation. His industry experience spans telecommunications, government, aerospace, media, and pharmaceutical, covering product development, procurement, order to cash, inventory management, workflow and customer care. He has managed programme and project teams of over 60 people, with excellent interpersonal and communication skills.
James is Fujitsu’s Global Sponsor for the Business Transformation Community
of Practice (CoP), responsible for international best practice method and tools deployment. He has taught a range of Benefits and Change Realisation courses to Fujitsu practitioners and clients worldwide. He is currently the lead consultant for Benefits and Change on an SAP implementation at CSIRO.

From June 2003 to June 2005, James was Lead Change and Benefits Consultant at the Australian Tax Office in Canberra. In this role he developed, and implemented governance, change and communication strategies for the introduction of IT Service Management. This was one of the largest change programs undertaken in Australia.
He has also led Value Management assignments at ATO, Centrelink, the Government Superannuation Office and the Department of Health and Ageing. James is the Enterprise Value Management location lead based in Canberra and is part of the team of Fujitsu professionals contributing to the development of ValIT.

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Abstract
Realising Benefits from Programs and Projects
Benefits Management sounds easy and straight forward. However, the devil is in the detail as it triggers a cultural change for many organisations. It brings a clarity of accountability, recognizing project managers can ONLY be accountable for OUTPUTS (such as new systems, processes and structure) and Operational Managers are accountable for project OUTCOMES (ie. benefits).

This presentation touches on each stage of the extended project lifecycle to underpin the realisation of benefits. It includes a case study and provides a number of tips and learnings for sponsors, project managers and operational managers.

Biography
After completing his MBA, Gerard managed General IT Consulting and Cost & Performance Management teams for Price Waterhouse Queensland. He later joined PA Consulting as Queensland Practice Manager. For Suncorp, Gerard established and managed the internal team to assist the merger of Suncorp, Metway, and QIDC.

In 2001, Gerard created 451 Consulting Pty Ltd, a management and technology consulting firm that has delivered 220 assignments for 26 private sector and government organisations. A case study describing the successful business model of 451 Consulting was recently included in ‘Services Marketing: First Asia Pacific Edition’, a University Text published by John Wiley. Gerard has conducted over 250 hours of lectures to MBA students at University of Queensland and Queensland University of Technology.

He was a member of the Board of Directors for Multicap, and in 2007 Gerard was included in Queensland’s inaugural edition of ‘Who’s Who in Queensland’.

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Biography
Michael Pascoe is one of Australia's most respected and experienced finance and economics commentators with more than three decades in newspaper, radio, television and on-line journalism.

Perhaps best known for this 18 years as the Nine Network’s Finance Editor, Michael now is Associate Editor of Alan Kohler’s EurekaReport.com.au, contributes to Crikey.com.au and Channel 7’s news programs and is a regular conference speaker, MC and facilitator.

Michael was born and educated in Queensland and started his career with The Courier-Mail before working in Hong Kong for three years. He joined the Australian Financial Review in Sydney upon returning to Australia and then virtually invented specialist finance journalism in commercial broadcasting - first with the Macquarie Radio network, then with Channel 9, Sky Business Report and Channel 7.

Michael has four sons, maintains a love of Rugby Union, a dislike of gardening and what he calls "an outlook of optimistic scepticism".

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Abstract
Process MeNtOR Accelerator for Changepoint
Aligned – yet agile, efficient – but innovative, compliant and transparent – these are the expectations of today’s IT organisation. Balancing these demands in a dynamic business environment requires a decision making capability that integrates the discipline of IT Portfolio Management (Strategy and Planning) with that of Application Delivery Management (Project Execution).

Object Consulting has integrated its proven application delivery methodology, Process MeNtOR, into Changepoint to provide a dynamic, flexible and scalable platform which binds the disparate application delivery pieces together. The integration ensures that IT is aligned to business strategy, improves team productivity and assures quality across the Software Delivery Lifecycle (SDLC). This unique solution provides CIOs and Application Development Managers with a set of executable project templates that extend the value of Changepoint and leverage Compuware’s Application Delivery Management tools into an integrated platform.

Biography
Carl Rogers is a Principal Consultant and Product Manager for Process MeNtOR®, Object Consulting’s own component-based software development methodology and a strategic piece of intellectual property for the company.

Carl has over 20 years of experience in information management and analysis gained across the finance, defence and commercial airline industries. He has worked with the major software development methodologies and technologies and thrives on aligning business processes to appropriate technologies in order to deliver innovative solutions. In addition to managing Process MeNtOR, Carl works within Object’s Capability Improvement Division focussing on delivering properly planned, managed and tracked capability improvement initiatives to improve an organisation’s ability to deliver quality software.

Carl holds a Bachelor of Science from the University of Melbourne and a Graduate Diploma in Information Technology from the University of Southern Queensland. He is a member of the Australian Institute of Management (AIM), International Institute of Business Analysis (IIBA), and an Associate Member of the Australian Computer Society (ACS).

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Abstract
To be advised

Biography
Dr Kelvin Ross is Director of K. J. Ross & Associates (KJRA), a specialist software testing firm, which includes SMART Labs, their independent software testing laboratory.

Kelvin started his IT career with Hornet Radar Systems Group, DSTO, developing software support tools for F/A-18 in-flight radar software. He then undertook his PhD at the University of Queensland, where he researched change and version management within high-integrity software development.

While studying towards his PhD, Kelvin was also employed by the Software Verification Research Centre as a consultant, where he was involved in safety-critical development projects, training, and research. During this time he presented a number of papers internationally to the software engineering community.

In 1997, Kelvin established KJRA on the Gold Coast, which has since developed a reputation as "software testing experts" working on testing projects throughout Australia and overseas. Testing projects in which they have been involved have included:

• banking and finance applications
• e-business, e-learning and web applications
• gaming applications
• distributed and fault-tolerant systems
• safety critical medical, defence and transportation systems.

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Abstract
Data Disguise – the Why’s and wherefor’s
This presentation will briefly explore the legislation applicable to the region plus compliance with other regions regarding Data Privacy, particularly with respect to Testing or Development environments. It will then explore what to look for and where to apply disguise within a DB2 and related environment.

Types of Disguise will also be explored, when to use, methodologies and recommendations Five Bullet Points:

• Legislative Requirements, including SOX, GLB, Basel II and Australian Law
• Scoping Disguise
• Types of Disguise – Masking, Encryption etc.
• Environments, eg Test, Training
• User Experiences

Biography
Gordon Russell, Compuware Asia-Pacific Gordon Russell has over 25 years IT experience with over 15 years involvement with DB2 and some 3 years experience as a Data Disguise consultant / advisor.

He has worked in Compuware for over 10 years within Field Technical Services. During this time he was a Team Leader and is currently a Product Specialist. He has also worked with some of Australia’s largest financial institutions in the Professional Services area as a ‘Data migration’ and ‘Data Privacy’ consultant

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Abstract
Performance Tuning Your Mainframe Applications – it’s not so hard
Unfortunately, most of the time, programs are developed or changed without sufficient (or even any) consideration to performance. Is it a lack of knowledge, tools or processes? Or is it unimportant as compared to functionality and delivery constraints? A good programmer develops efficient code the first time without trying too hard and employs the right tools to ensure the delivered code is not only functionally correct but also performance considerate. The difficulty is instilling this knowledge, attitude and discipline within the organisation as ‘Business as Usual’.

This presentation provides some performance tuning tips, several real ‘quick win’ examples, and some ideas on improving the performance culture within your organisation. The audience for this presentation would ideally be any mainframe applications developer, performance tuning specialist or manager.

Biography
Tony Shediak is an independent IT Consultant with 25 years of Mainframe experience covering Applications Development, Database Administration, Systems Programming, Performance Tuning, Training and Consultancy. He has presented papers for CMG Australia, UK and USA.

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Abstract
Business Technology – threat or Opportunity
Information Technology is absolutely fundamental to business as organizations have embraced the capabilities that the IT department provides. However, the emergence of Business Technology (BT) will provide both an opportunity and threat to IT departments as the business removes the IT department from the purchasing process. IT functions that embrace BT will become essential to all business decisions and processes. IT departments that do not evolve will be left to manage just the IT infrastructure, and will witness a decrease in their influence within the business.

In his presentation, Tim will examine the factors that will drive the IT business forward over the next five years, and offer advice on how to best embrace these factors in order to ensure long term business relevance for the IT department.

Biography
Tim Sheedy is a senior analyst within Forrester’s Asia Pacific team, providing both a global and local perspective for Australia and New Zealand clients on IT Management and Architecture. In this capacity Tim delivers concise guidance and recommendations for organizations looking to improve their management of IT and the architecture of the IT services they provide to their business. His understanding of IT spending and budgets coupled with Forrester’s growing base of Business Technographics data on the Australian and Asian markets, assists clients in benchmarking their IT organizations against their peers.

Tim is also an expert analyst in one of the hottest emerging trends in IT – Information Management. Tim already works with clients to help them develop a new information strategy in order to benefit from the new information management technologies that are emerging. Tim has over ten years IT analyst experience working at ICT vendors and IT research providers.

Most recently he was the Research Director of IT Solutions at IDC in Australia where he assisted IT vendors to design solutions that better fit market requirements and user clients with their strategies to improve the effectiveness of their IT functions. In this role he developed a reputation as a respected and sought after industry analyst and an entertaining and informative public speaker on many of the key trends in the IT market.

Previous to this role, he worked with Hutchison 3G as an analyst, helping to launch and optimize their direct sales channels and developing strategies to increase the usage of non-voice products on the high speed 3G network. Tim also spent a number of years working as an independent ICT analyst. He also worked for IDC in the UK managing their European Wireless & Mobile Communications research program.

In his time with IDC, Tim was regularly quoted in the Wall Street Journal (Asia and Europe), Financial Times, BusinessWeek, International Herald Tribune, Financial Review, and The Australian. He has presented at over 100 ICT events in Europe, Asia, and North America, including the 3GSM World Congress in Cannes, France and InternetWorld in New York as well as IT vendor events and IT conferences.

Tim holds a bachelors degree majoring in marketing and research from Un